RESPONSE (BUILDING REWARDING RELATIONSHIPS) LIMITED

1. RESPONSE (BUILDING REWARDING RELATIONSHIPS) LIMITED 2010-06-14 → present
2. RESPONSE HANDLING LIMITED 1991-05-02 → 2010-06-14
3. COMLAW NO. 253 LIMITED 1991-02-08 → 1991-05-02

Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. About these numbers

Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.

Accounting basis

FRS 102

Reporting scope

Consolidated group

Auditor

BDO LLP

Audit opinion

Unqualified (clean)

Going concern

Affirmed

“The financial statements of the Group and the company are prepared on a going concern basis. The Directors' assert that the preparation of the financial statements on a going concern basis is appropriate, which is based upon a review of the future forecast performance of the group for a period ending 30 June 2027. The going concern assessment has been made at group level as the group operates a central cash management system whereby cash demands of each entity within the group are met by transferring cash around the group via intercompany transfers. The funding requirements of this entity are therefore managed by the group headed by Kura (CS) Limited. The going concern assessment has been made at group level and the Directors have confirmed that the group will provide financial support to this entity as required. Taking account of reasonable changes in trading performance and bank facilities available, the results of the sensitivity analysis, and the cash flow forecasts prepared by management and reviewed by the Directors, the Directors have a reasonable expectation that the group and the parent company, with the support of their ultimate parent, has adequate financial resources to continue to trade for the foreseeable future and meet its obligations as they fall due.”

Group structure

1. RESPONSE (BUILDING REWARDING RELATIONSHIPS) LIMITED · parent
   1. RHL Direct Limited 100% · UK · Provision of contact centre customer management solutions encompassing customer acquisition, customer service and customer retention services.
   2. Inisoft Limited 100% · UK · Development and provision of software service solutions along with related consultancy and support services.
   3. RHL Contact Centre Services Limited 100% · UK · Dormant

Significant events

• “Towards the end of the financial year, the Group experienced a cyber security incident. The Directors responded promptly by implementing the Group's incident response and business continuity procedures, engaging specialist external support, and taking steps to strengthen systems and controls. The incident resulted in operational disruption and additional costs, and has been treated as a key risk area by the board going forward.”
• “Following the cyber incident, the Company is implementing enhanced IT security, systems upgrades, and staff training to reduce future risk and strengthen business continuity.”

Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers

Filings

6

last 12 months

Capital events

0

last 24 months

Officers appointed

1

last 12 months

Officers resigned

0

last 12 months

Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.

• Turnover

  -31.9%

  £20,529,432 → £13,971,432

• Cash

  -48.8%

  £149,710 → £76,597

• Net assets

  -43.7%

  £5,166,191 → £2,907,147

• Employees

  -51.4%

  784 → 381

• Operating profit

  -606.5%

  £225,231 → -£1,140,863

• Profit before tax

  -604%

  £227,276 → -£1,145,510

• Wages

  -27.9%

  £12,432,553 → £8,969,729

Each % is (latest − prior) ÷ |prior| for the line item as filed. The comparison is only shown when the latest and prior accounts cover broadly equal-length periods — short or long stubs (typical around incorporation or a year-end change) are suppressed rather than misrepresented. Lines a company doesn't report are omitted. About these numbers