BOOKING.COM CUSTOMER SERVICE CENTER (UK) LIMITED
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Next accounts due
2026-09-30 (in 4mo)
Last filed for 2024-12-31
Confirmation statement due
2026-05-17 (this month)
Last made up 2025-05-03
Watchouts
Cash
£50K
0% vs 2023
Net assets
£5M
+3.6% vs 2023
Employees
0
Average over period
Profit before tax
£318K
+4.4% vs 2023
Watchouts
Facts from the Companies House register and the latest accounts — not a rating
-
Material uncertainty over going concern
In Q4 2020, Booking.com management announced the intention to liquidate the company upon termination of the leases agreements and put actions in place in order to pursue this decision. All employees were made redundant. There were no changes during 2024 and up to the date of signing these financial statements. As a result, a basis other than going concern is used. As of 31 December 2024, all office space leased by the company or subleased by the company to third parties for the remaining lease terms have had any outstanding obligations settled... As a result of the London office lease being settled, the directors have begun taking formal actions to begin liquidating the Company.
Net assets
2-year trend · vs Industrials median
Accounts
2-year trend · latest reflected 2024-12-31
| Metric | Trend | 2023-12-31 | 2024-12-31 |
|---|---|---|---|
| Turnover | £165,521 | £150,755 | |
| Operating profit | £88,901 | £109,237 | |
| Profit before tax | £304,699 | £318,079 | |
| Net profit | £187,176 | £173,092 | |
| Cash | £50,000 | £50,000 | |
| Total assets less current liabilities | £5,503,038 | £5,003,386 | |
| Net assets | £4,830,294 | £5,003,386 | |
| Equity | £4,830,294 | £5,003,386 | |
| Average employees | 0 | 0 | |
| Wages | — | — |
Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. About these numbers
Ratios
Computed from the line items above — sparklines read oldest → newest
| Ratio | Trend | 2023-12-31 | 2024-12-31 |
|---|---|---|---|
| Operating margin | 53.7% | 72.5% | |
| Net margin | 113.1% | 114.8% | |
| Return on capital employed | 1.6% | 2.2% | |
| Current ratio | 4.55x | 6.73x |
Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.
Audit & accounting basis
- Accounting basis
- FRS 102
- Reporting scope
- Standalone (parent only)
- Abridged
- Yes — abridged accounts (limited disclosure)
- Auditor
- Deloitte LLP
- Audit opinion
- Unqualified (clean)
- Going concern
- Material uncertainty disclosed
“In Q4 2020, Booking.com management announced the intention to liquidate the company upon termination of the leases agreements and put actions in place in order to pursue this decision. All employees were made redundant. There were no changes during 2024 and up to the date of signing these financial statements. As a result, a basis other than going concern is used. As of 31 December 2024, all office space leased by the company or subleased by the company to third parties for the remaining lease terms have had any outstanding obligations settled... As a result of the London office lease being settled, the directors have begun taking formal actions to begin liquidating the Company.”
Significant events
- “The company has evaluated no significant subsequent events. Between 31 December 2024, and the signing date of the financial statements, the directors have begun taking formal actions to begin liquidating the Company.”
Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers
People
2 active · 9 resigned
| Name | Role | Appointed | Born | Nationality |
|---|---|---|---|---|
| DOWNHAM, Paul Jonathan | Director | 2024-04-01 | Sep 1972 | British |
| TROPP, Douglas Spencer | Director | 2020-11-30 | Oct 1968 | American |
Show 9 resigned officers
| Name | Role | Appointed | Resigned |
|---|---|---|---|
| TAYLOR VINTERS DIRECTORS LIMITED | Corporate Secretary | 2013-05-03 | 2021-08-24 |
| ANDERSON, Megan Elisabeth | Director | 2014-09-29 | 2017-06-30 |
| GEURTSEN, Elisabeth Deodata | Director | 2013-05-03 | 2015-12-15 |
| KAMPS, Ilse | Director | 2013-05-03 | 2014-10-01 |
| MOLLAT, Klaus Jürgen Dietrich | Director | 2018-04-16 | 2019-04-29 |
| OSTEROP, Marie-Christine | Director | 2015-12-15 | 2017-06-01 |
| OTTEN, Marc Vincent | Director | 2013-05-03 | 2018-04-16 |
| ROTELLI, Alessandro | Director | 2017-11-01 | 2021-02-01 |
| WATERS, James Robert | Director | 2017-06-30 | 2024-04-01 |
Ownership
Persons with significant control
| Name | Kind | Nature of control | Notified | Status |
|---|---|---|---|---|
| Priceline.Com Bookings Acquisition Company Limited | Corporate entity | Shares 75–100%, Voting 75–100%, Appoints directors | 2016-04-06 | Active |
Filing timeline
Last 20 of 48 total filings
| Date | Type | Category | Description | |
|---|---|---|---|---|
| 2025-12-19 | AA | accounts | Accounts with accounts type full | |
| 2025-05-17 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2024-10-05 | AA | accounts | Accounts with accounts type full | |
| 2024-05-29 | TM01 | officers | Termination director company with name termination date | |
| 2024-05-29 | AP01 | officers | Appoint person director company with name date | |
| 2024-05-10 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2023-11-16 | PSC05 | persons-with-significant-control | Change to a person with significant control | |
| 2023-11-03 | AA | accounts | Accounts with accounts type full | |
| 2023-05-17 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2023-04-22 | AA | accounts | Accounts with accounts type full | |
| 2022-08-17 | AA | accounts | Accounts with accounts type full | |
| 2022-05-13 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2022-02-14 | TM02 | officers | Termination secretary company with name termination date | |
| 2021-08-23 | AA | accounts | Accounts with accounts type full | |
| 2021-05-13 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2021-03-01 | AD01 | address | Change registered office address company with date old address new address | |
| 2021-02-12 | TM01 | officers | Termination director company with name termination date | |
| 2021-01-06 | AP01 | officers | Appoint person director company with name date | |
| 2020-05-11 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2019-10-09 | AA | accounts | Accounts with accounts type full |
Public-record activity
Raw counts from Companies House — last 12–24 months
- Filings
- 2
- Capital events
- 0
- Officers appointed
- 0
- Officers resigned
- 0
last 12 months
last 24 months
last 12 months
last 12 months
Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.
Year-on-year
FY2023 → FY2024 · period ending 2024-12-31 vs 2023-12-31
-
Turnover
-8.9%
£165,521 £150,755
-
Cash
0%
£50,000 £50,000
-
Net assets
+3.6%
£4,830,294 £5,003,386
-
Employees
—
Not reported
-
Operating profit
+22.9%
£88,901 £109,237
-
Profit before tax
+4.4%
£304,699 £318,079
Each % is (latest − prior) ÷ |prior| for the line item as filed. The comparison is only shown when the latest and prior accounts cover broadly equal-length periods — short or long stubs (typical around incorporation or a year-end change) are suppressed rather than misrepresented. Lines a company doesn't report are omitted. About these numbers