LOOP CUSTOMER MANAGEMENT LIMITED
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Next accounts due
2026-12-31 (in 7mo)
Last filed for 2025-03-31
Confirmation statement due
2026-10-12 (in 5mo)
Last made up 2025-09-28
Watchouts
None on the register
Cash
£53K
Latest balance sheet
Net assets
£7M
-0.2% vs 2024
Employees
573
+2.3% vs 2024
Profit before tax
-£95K
-1,800% vs 2024
Name history
Renamed 1 time since incorporation
- LOOP CUSTOMER MANAGEMENT LIMITED 2000-01-26 → present
- FUTURETALKING LIMITED 1999-07-29 → 2000-01-26
Net assets
2-year trend · vs Industrials median
Accounts
2-year trend · latest reflected 2025-03-31
| Metric | Trend | 2024-03-31 | 2025-03-31 |
|---|---|---|---|
| Turnover | £27,006,000 | £28,981,000 | |
| Operating profit | -£188,000 | -£230,000 | |
| Profit before tax | -£5,000 | -£95,000 | |
| Net profit | £28,000 | -£17,000 | |
| Cash | — | £53,000 | |
| Total assets less current liabilities | £7,032,000 | £7,063,000 | |
| Net assets | £6,984,000 | £6,967,000 | |
| Equity | £6,984,000 | £6,967,000 | |
| Average employees | 560 | 573 | |
| Wages | £13,507,000 | £14,580,000 |
Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. About these numbers
Ratios
Computed from the line items above — sparklines read oldest → newest
| Ratio | Trend | 2024-03-31 | 2025-03-31 |
|---|---|---|---|
| Operating margin | -0.7% | -0.8% | |
| Net margin | 0.1% | -0.1% | |
| Return on capital employed | -2.7% | -3.3% | |
| Current ratio | 1.53x | 1.59x | |
| Interest cover | -2.98x | -3.19x |
Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.
Audit & accounting basis
- Accounting basis
- FRS 101
- Reporting scope
- Standalone (parent only)
- Auditor
- Deloitte LLP
- Audit opinion
- Unqualified (clean)
- Going concern
- Affirmed
“The directors believe that preparing the Financial Statements on the going concern basis is appropriate. Loop provides the customer management services for Yorkshire Water, a fellow subsidiary within the Kelda Holdings Limited group. The directors believe that the going concern for the company is inherently linked to the going concern of the Kelda group.”
Significant events
- “Our 2025 performance against the Customer Measure of Experience (C-MeX) saw a decrease by 2.06, positioning us tenth out of 17 companies, a disappointing result.”
- “The PC on bad debts as a ratio of average bill was exceeded at 3.51% compared to a target of <3.75%, effectively keeping the cost of collection low.”
- “The PC for vulnerable customers helped increased to 166,906 (2024: 124,396) with financial support exceeding £45,500,000 (2024: £35,400,000), exceeding the target of 83,000 (2024: 79,000).”
- “Loop maintained its Great Place to Work accreditation from Best Companies and achieved a 'Michelin style' one-star rating.”
Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers
People
4 active · 25 resigned
| Name | Role | Appointed | Born | Nationality |
|---|---|---|---|---|
| SMITH, Katharine Olivia Helen | Secretary | 2019-07-05 | — | — |
| GEE, Martin Anthony | Director | 2025-06-01 | Dec 1977 | British |
| HARDING, Jonathan David | Director | 2012-02-10 | Jan 1968 | British |
| SHAW, Lucy Nicola | Director | 2022-05-09 | May 1969 | British |
Show 25 resigned officers
| Name | Role | Appointed | Resigned |
|---|---|---|---|
| DOWNES, Jane Claire | Secretary | 1999-08-11 | 2006-05-26 |
| HILL, Robert Christopher | Secretary | 2006-05-26 | 2016-04-01 |
| WHITE, Angela Wendy Miriam | Secretary | 2016-04-01 | 2019-07-05 |
| YORK PLACE COMPANY SECRETARIES LIMITED | Corporate Nominee Secretary | 1999-07-29 | 1999-08-11 |
| BARBER, Elizabeth Marian | Director | 2016-05-31 | 2022-05-06 |
| BURNS-SHORE, Zoe Anne | Director | 2018-10-30 | 2023-04-30 |
| CAWTHRA, Gavin Michael | Director | 2013-11-27 | 2016-05-31 |
| CHAPPELL, Mark | Director | 2000-04-11 | 2000-07-31 |
| FISHER, Paul Robert, Managing Director | Director | 2000-04-01 | 2003-09-16 |
| FLINT, Richard David | Director | 2016-05-31 | 2018-10-30 |
| HARRISON, Alan | Director | 2005-01-01 | 2012-04-04 |
| HAYSOM, Charles Stewart | Director | 2015-01-20 | 2016-03-31 |
| HUNT, Stephen David | Director | 2012-08-06 | 2013-10-18 |
| INMAN, Paul Sybray | Director | 2023-03-01 | 2025-05-31 |
| JOHNS, Christopher Ian | Director | 2021-03-16 | 2023-02-28 |
| KAUR, Perminder | Director | 2009-07-03 | 2009-07-10 |
| KNIGHT, Ian Graham | Director | 1999-08-11 | 2000-09-11 |
| MURGATROYD, Shirley Ann | Director | 2012-02-10 | 2012-08-06 |
| ORLIC, Miroslav Michael | Director | 2002-07-03 | 2004-08-31 |
| PEPPER, Tracy | Director | 1999-08-11 | 2000-07-31 |
| PHILLIPS, Helen Mary, Dr | Director | 2012-04-03 | 2014-12-31 |
| THOMSON, Alastair Provan | Director | 2000-01-18 | 2004-02-05 |
| TOWERS, Martin George | Director | 2003-03-07 | 2005-01-01 |
| WHITEMAN, Kevin Ian | Director | 2001-02-06 | 2003-03-07 |
| YORK PLACE COMPANY NOMINEES LIMITED | Corporate Nominee Director | 1999-07-29 | 1999-08-11 |
Ownership
Persons with significant control
| Name | Kind | Nature of control | Notified | Status |
|---|---|---|---|---|
| Kelda Group Limited | Corporate entity | Shares 75–100%, Voting 75–100%, Appoints directors | 2016-04-06 | Active |
Filing timeline
Last 20 of 116 total filings
| Date | Type | Category | Description | |
|---|---|---|---|---|
| 2026-03-10 | CH01 | officers | Change person director company with change date | |
| 2025-09-29 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2025-08-14 | AA | accounts | Accounts with accounts type full | |
| 2025-06-13 | AP01 | officers | Appoint person director company with name date | |
| 2025-06-13 | TM01 | officers | Termination director company with name termination date | |
| 2024-10-04 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2024-08-08 | AA | accounts | Accounts with accounts type full | |
| 2023-09-29 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2023-09-28 | AA | accounts | Accounts with accounts type full | |
| 2023-06-20 | TM01 | officers | Termination director company with name termination date | |
| 2023-03-14 | TM01 | officers | Termination director company with name termination date | |
| 2023-03-14 | AP01 | officers | Appoint person director company with name date | |
| 2022-09-29 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2022-08-31 | AA | accounts | Accounts with accounts type full | |
| 2022-05-16 | TM01 | officers | Termination director company with name termination date | |
| 2022-05-16 | AP01 | officers | Appoint person director company with name date | |
| 2021-09-28 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2021-08-28 | AA | accounts | Accounts with accounts type full | |
| 2021-03-16 | AP01 | officers | Appoint person director company with name date | |
| 2020-09-29 | AA | accounts | Accounts with accounts type full |
Public-record activity
Raw counts from Companies House — last 12–24 months
- Filings
- 5
- Capital events
- 0
- Officers appointed
- 1
- Officers resigned
- 1
last 12 months
last 24 months
last 12 months
last 12 months
Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.
Year-on-year
FY2024 → FY2025 · period ending 2025-03-31 vs 2024-03-31
-
Turnover
+7.3%
£27,006,000 £28,981,000
-
Cash
—
Not reported
-
Net assets
-0.2%
£6,984,000 £6,967,000
-
Employees
+2.3%
560 573
-
Operating profit
-22.3%
-£188,000 -£230,000
-
Profit before tax
-1,800%
-£5,000 -£95,000
-
Wages
+7.9%
£13,507,000 £14,580,000
Each % is (latest − prior) ÷ |prior| for the line item as filed. The comparison is only shown when the latest and prior accounts cover broadly equal-length periods — short or long stubs (typical around incorporation or a year-end change) are suppressed rather than misrepresented. Lines a company doesn't report are omitted. About these numbers