FINANCIAL OMBUDSMAN SERVICE LIMITED

• ◆

  4 officer resignations in last 12 months

  Multiple officers have left the board recently — see the People section for who.

1. FINANCIAL OMBUDSMAN SERVICE LIMITED 1999-12-06 → present
2. FINANCIAL SERVICES OMBUDSMAN SCHEME LIMITED 1999-02-26 → 1999-12-06

Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. About these numbers

Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.

Accounting basis

IFRS

Reporting scope

Standalone (parent only)

Auditor

National Audit Office

Audit opinion

Unqualified (clean)

Going concern

Affirmed

“The directors are satisfied that the Financial Ombudsman Service is in a position to meet its obligations as they fall due and is therefore a going concern. We have prepared budgets and cash flows for 2025/26 which show year-end reserves of £97m and £121m in the bank at 31 March 2026. These surplus reserves, along with the statutory powers to raise further funding if required, mean that the financial statements have accordingly been prepared under the going concern accounting convention.”

Significant events

• “motor finance commission with ongoing cross-regulatory engagement, interpreting the rules, laws and regulatory framework”
• “the Consumer Duty through joint appearances and engagement with FCA to reassure stakeholders about consistency in approach”
• “fraud and scams involving authorised push payments (APP) by monitoring trends and the impact of outcomes, sharing data and insight with the regulatory family”
• “the British Steel Pensions Scheme (BSPS) including through a joint action report with FCA, published in July 2024”
• “self-invested personal pensions (SIPPs) to ensure understanding of our approach”
• “the Advice Guidance Boundary Review (AGBR) by working closely with the FCA to develop proposals which provide clear guidance for industry and increase consumer confidence”
• “On 19 December 2024, the FCA extended the time firms have to respond to complaints about non-DCA motor finance agreements.”
• “On 11 March 2025 the FCA announced that they are likely to consult on the introduction of a redress scheme...”
• “In October 2024, the Payment Systems Regulator (PSR) launched its authorised push payment mandatory reimbursement scheme.”

Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers

Filings

10

last 12 months

Capital events

0

last 24 months

Officers appointed

4

last 12 months

Officers resigned

4

last 12 months

Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.

• Turnover

  -13.5%

  £250,872,000 → £217,109,000

• Cash

  -9.8%

  £153,607,000 → £138,629,000

• Net assets

  -13%

  £158,339,000 → £137,786,000

• Employees

  +4.7%

  2,239 → 2,344

• Operating profit

  -197.1%

  £28,817,000 → -£27,979,000

• Profit before tax

  -149.9%

  £38,013,000 → -£18,953,000

• Wages

  +7.1%

  £100,318,000 → £107,439,000

Each % is (latest − prior) ÷ |prior| for the line item as filed. The comparison is only shown when the latest and prior accounts cover broadly equal-length periods — short or long stubs (typical around incorporation or a year-end change) are suppressed rather than misrepresented. Lines a company doesn't report are omitted. About these numbers