QUALITYCALL CENTRE LIMITED
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Next accounts due
2026-09-30 (in 4mo)
Last filed for 2024-12-31
Confirmation statement due
2026-09-23 (in 4mo)
Last made up 2025-09-09
Watchouts
None on the register
Cash
£28K
-10.1% vs 2023
Net assets
£800K
-6.3% vs 2023
Employees
62
+3.3% vs 2023
Profit before tax
-£54K
-175.8% vs 2023
Name history
Renamed 2 times since incorporation
- QUALITYCALL CENTRE LIMITED 2003-05-09 → present
- HEALTHCAPS LIMITED 2000-10-30 → 2003-05-09
- HARPWELL (UK) LIMITED 1998-10-01 → 2000-10-30
Net assets
2-year trend · vs Industrials median
Accounts
2-year trend · latest reflected 2024-12-31
| Metric | Trend | 2023-12-31 | 2024-12-31 |
|---|---|---|---|
| Turnover | £1,536,868 | £1,520,052 | |
| Operating profit | £71,246 | -£53,978 | |
| Profit before tax | £71,246 | -£53,978 | |
| Net profit | £71,246 | -£53,978 | |
| Cash | £31,696 | £28,493 | |
| Total assets less current liabilities | £919,028 | £846,721 | |
| Net assets | £853,911 | £799,933 | |
| Equity | £853,911 | £799,933 | |
| Average employees | 60 | 62 | |
| Wages | £1,195,773 | £1,279,221 |
Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. About these numbers
Ratios
Computed from the line items above — sparklines read oldest → newest
| Ratio | Trend | 2023-12-31 | 2024-12-31 |
|---|---|---|---|
| Operating margin | 4.6% | -3.6% | |
| Net margin | 4.6% | -3.6% | |
| Return on capital employed | 7.8% | -6.4% | |
| Gearing (liabilities / total assets) | 17.9% | 18.9% | |
| Current ratio | 7.37x | 5.53x |
Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.
Audit & accounting basis
- Accounting basis
- IFRS
- Reporting scope
- Standalone (parent only)
- Auditor
- Grant Thornton Limited
- Audit opinion
- Unqualified (clean)
- Going concern
- Affirmed
“The accounts have been prepared on a going concern basis. The Directors believe that this basis is appropriate. In reaching this assessment the Directors have taken account of the reliance on the continued financial and trading support from Healthspan Limited. The Company has received written assurance of this support and the Company is not dependent on any external third party finance. The Directors have reviewed the financial position and performance of Healthspan Limited and are satisfied that it has sufficient resources to provide the necessary support. Additionally, the Company is well capitalised and therefore, the Directors consider that the Company is in a strong position to continue in business. As a consequence, the Directors believe that the Company is well placed to manage its business risks successfully and can continue in operational existence for the foreseeable future. The Directors believe that the Company can therefore continue to adopt the going concern basis in preparing its company financial statements.”
Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers
People
3 active · 15 resigned
| Name | Role | Appointed | Born | Nationality |
|---|---|---|---|---|
| LE GALLEZ, Therese Marie | Secretary | 2022-10-21 | — | — |
| COATES, Timothy Matthew | Director | 2019-01-15 | Feb 1980 | British |
| TALBOT, Martin Richard | Director | 2020-01-10 | Sep 1965 | British |
Show 15 resigned officers
| Name | Role | Appointed | Resigned |
|---|---|---|---|
| CASE, Graham Richard | Secretary | 2003-05-02 | 2016-08-24 |
| JEFFREYS, Martyn John | Secretary | 2016-08-25 | 2021-09-30 |
| LE CHEMINANT, Irene | Secretary | 2021-10-01 | 2022-10-21 |
| MERCATOR SECRETARIES LIMITED | Corporate Secretary | 1998-10-01 | 2003-05-02 |
| SWIFT INCORPORATIONS LIMITED | Corporate Nominee Secretary | 1998-10-01 | 1998-10-01 |
| CASE, Graham Richard | Director | 2000-10-30 | 2016-06-30 |
| COATES, Derek Stephen | Director | 2000-10-30 | 2020-08-02 |
| ELSWORTH, Lisa Ann | Director | 2000-10-30 | 2008-11-10 |
| JACKSON, Christopher Peter | Director | 2019-02-27 | 2020-01-10 |
| MANSELL, Luke Edward | Director | 2017-04-12 | 2018-05-01 |
| NEWELL, Carolyn Jane | Director | 2017-04-01 | 2017-11-09 |
| PETHICK, Timothy Mark | Director | 2016-03-16 | 2018-09-18 |
| ANSON LIMITED | Corporate Director | 1998-10-01 | 2000-10-30 |
| CABOT LIMITED | Corporate Director | 1998-10-01 | 2000-10-30 |
| INSTANT COMPANIES LIMITED | Corporate Nominee Director | 1998-10-01 | 1998-10-01 |
Ownership
Persons with significant control
| Name | Kind | Nature of control | Notified | Status |
|---|---|---|---|---|
| Mr Mark Andrew Torode | Individual | significant-influence-or-control-as-trust | 2022-02-23 | Ceased 2022-02-23 |
| Robert James Veron | Individual | significant-influence-or-control-as-trust | 2022-02-23 | Ceased 2022-02-23 |
| William Michael Lawther | Individual | significant-influence-or-control-as-trust | 2022-02-23 | Ceased 2022-02-23 |
| Graham Richard Case | Individual | significant-influence-or-control-as-trust | 2022-02-23 | Ceased 2022-02-23 |
| Mr Derek Stephen Coates | Individual | Significant influence | 2016-04-06 | Ceased 2020-12-09 |
Filing timeline
Last 20 of 110 total filings
Material constitutional events — rename, articles re-file, resolution
- 2022-03-15 RESOLUTIONS Resolution
- 2022-03-15 MA Memorandum articles
- 2022-03-15 RESOLUTIONS Resolution
| Date | Type | Category | Description | |
|---|---|---|---|---|
| 2025-09-09 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2025-07-22 | AA | accounts | Accounts with accounts type full | |
| 2024-09-13 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2024-08-22 | AA | accounts | Accounts with accounts type small | |
| 2023-09-13 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2023-09-08 | AA | accounts | Accounts with accounts type small | |
| 2022-10-25 | AP03 | officers | Appoint person secretary company with name date | |
| 2022-10-25 | TM02 | officers | Termination secretary company with name termination date | |
| 2022-09-21 | AA | accounts | Accounts with accounts type small | |
| 2022-09-14 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2022-03-15 | RESOLUTIONS | resolution | Resolution | |
| 2022-03-15 | MA | incorporation | Memorandum articles | |
| 2022-03-15 | RESOLUTIONS | resolution | Resolution | |
| 2022-03-07 | PSC08 | persons-with-significant-control | Notification of a person with significant control statement | |
| 2022-03-03 | PSC07 | persons-with-significant-control | Cessation of a person with significant control | |
| 2022-03-03 | PSC07 | persons-with-significant-control | Cessation of a person with significant control | |
| 2022-03-03 | PSC07 | persons-with-significant-control | Cessation of a person with significant control | |
| 2022-03-03 | PSC07 | persons-with-significant-control | Cessation of a person with significant control | |
| 2022-02-25 | PSC01 | persons-with-significant-control | Notification of a person with significant control | |
| 2022-02-25 | PSC01 | persons-with-significant-control | Notification of a person with significant control |
Public-record activity
Raw counts from Companies House — last 12–24 months
- Filings
- 2
- Capital events
- 0
- Officers appointed
- 0
- Officers resigned
- 0
last 12 months
last 24 months
last 12 months
last 12 months
Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.
Year-on-year
FY2023 → FY2024 · period ending 2024-12-31 vs 2023-12-31
-
Turnover
-1.1%
£1,536,868 £1,520,052
-
Cash
-10.1%
£31,696 £28,493
-
Net assets
-6.3%
£853,911 £799,933
-
Employees
+3.3%
60 62
-
Operating profit
-175.8%
£71,246 -£53,978
-
Profit before tax
-175.8%
£71,246 -£53,978
-
Wages
+7%
£1,195,773 £1,279,221
Each % is (latest − prior) ÷ |prior| for the line item as filed. The comparison is only shown when the latest and prior accounts cover broadly equal-length periods — short or long stubs (typical around incorporation or a year-end change) are suppressed rather than misrepresented. Lines a company doesn't report are omitted. About these numbers