DL INSURANCE SERVICES LIMITED
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Next accounts due
2026-09-30 (in 4mo)
Last filed for 2024-12-31
Confirmation statement due
2026-06-13 (in 1mo)
Last made up 2025-05-30
Watchouts
Cash
£32M
-38.9% vs 2023
Net assets
£733M
-13.5% vs 2023
Employees
9,594
-0.9% vs 2023
Profit before tax
£87M
+16.1% vs 2023
Watchouts
Facts from the Companies House register and the latest accounts — not a rating
-
Material uncertainty over going concern
On 23 December 2024, the Boards of DLIG and Aviva plc ("Aviva") reached an agreement pursuant to which Aviva agreed to purchase the entire share capital of DLIG, subject to regulatory approval... the Directors consider these conditions to constitute a material uncertainty (as defined under IAS 1) which may cast significant doubt over the Company's ability to continue as a going concern.
-
7 officer resignations in last 12 months
Multiple officers have left the board recently — see the People section for who.
Name history
Renamed 2 times since incorporation
- DL INSURANCE SERVICES LIMITED 2012-09-10 → present
- RBS INSURANCE SERVICES LIMITED 2004-04-16 → 2012-09-10
- DIRECT LINE GROUP SERVICES LIMITED 1994-12-15 → 2004-04-16
Net assets
2-year trend · vs Financials median
Accounts
2-year trend · latest reflected 2024-12-31
| Metric | Trend | 2023-12-31 | 2024-12-31 |
|---|---|---|---|
| Turnover | £1,288,500,000 | £1,778,000,000 | |
| Operating profit | £67,500,000 | £72,300,000 | |
| Profit before tax | £75,300,000 | £87,400,000 | |
| Net profit | £63,600,000 | £66,800,000 | |
| Cash | £52,400,000 | £32,000,000 | |
| Total assets less current liabilities | £877,200,000 | £770,500,000 | |
| Net assets | £847,000,000 | £732,700,000 | |
| Equity | £847,000,000 | £732,700,000 | |
| Average employees | 9,684 | 9,594 | |
| Wages | £411,700,000 | £447,500,000 |
Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. About these numbers
Ratios
Computed from the line items above — sparklines read oldest → newest
| Ratio | Trend | 2023-12-31 | 2024-12-31 |
|---|---|---|---|
| Operating margin | 5.2% | 4.1% | |
| Net margin | 4.9% | 3.8% | |
| Return on capital employed | 7.7% | 9.4% | |
| Gearing (liabilities / total assets) | 20.9% | 27.9% | |
| Current ratio | 1.77x | 1.32x | |
| Interest cover | 61.36x | 40.17x |
Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.
Audit & accounting basis
- Accounting basis
- FRS 101
- Reporting scope
- Standalone (parent only)
- Auditor
- KPMG LLP
- Audit opinion
- Unqualified (clean)
- Going concern
- Material uncertainty disclosed
“On 23 December 2024, the Boards of DLIG and Aviva plc ("Aviva") reached an agreement pursuant to which Aviva agreed to purchase the entire share capital of DLIG, subject to regulatory approval... the Directors consider these conditions to constitute a material uncertainty (as defined under IAS 1) which may cast significant doubt over the Company's ability to continue as a going concern.”
Group structure
- DL INSURANCE SERVICES LIMITED · parent
- DL Support Services India Private Limited 99.9%
- DLG Legal Services Limited 100%
- DLG Pension Trustee Limited 100%
- Farmweb Limited 100%
- Brolly UK Technology Limited 100%
- By Miles Group Ltd 100%
- By Miles Ltd 100%
- By Miles Technology Services Ltd 100%
- By Miles Payment Services Ltd 100%
Significant events
- “As announced on 23 December 2024, the Boards of DLIG, the Company's parent, and Aviva plc ("Aviva") reached agreement on the terms of a recommended cash and share offer for DLIG. The transaction values each DLIG share at 275 pence and values the entire diluted share capital of the Group at approximately £3.7 billion.”
- “A series of initiatives aimed at simplifying the organisation is projected to deliver £50 million gross cost savings in 2025.”
- “The Company agreed, with effect from 1 January 2025, to a decrease in the panel fee it pays to a fellow subsidiary of the Group to continue on its panel of vehicle accident repair centres. The decrease in cost for the Company for the year ended 31 December 2025 compared with the year ended 31 December 2024 will be £37.5 million.”
Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers
People
6 active · 61 resigned
| Name | Role | Appointed | Born | Nationality |
|---|---|---|---|---|
| AVIVA COMPANY SECRETARIAL SERVICES LIMITED | Corporate Secretary | 2025-08-20 | — | — |
| ADAMSON, Jane Elizabeth | Director | 2026-01-30 | Aug 1979 | British |
| GRAND, Howard | Director | 2025-07-02 | Dec 1969 | British |
| LEE, Robert William | Director | 2025-09-19 | Jul 1977 | British |
| MORRIS, Owen Charles | Director | 2025-07-02 | Jan 1978 | British |
| POTTER, Georgina Jane | Director | 2026-01-22 | May 1977 | British |
Show 61 resigned officers
| Name | Role | Appointed | Resigned |
|---|---|---|---|
| ATKINSON, Peter Jeremy | Secretary | 1994-12-15 | 2006-01-21 |
| CLIFTON, Roger Cheston | Secretary | 2013-09-26 | 2025-07-22 |
| HUTCHINGS, Penelope Ann | Secretary | 2005-04-14 | 2013-09-26 |
| SWIFT INCORPORATIONS LIMITED | Corporate Nominee Secretary | 1994-12-15 | 1994-12-15 |
| BARNETT, Robert William | Director | 2009-07-21 | 2009-12-15 |
| BARTLETT, Leigh James | Director | 2009-09-18 | 2011-06-03 |
| BEAL, Richard George John | Director | 1994-12-15 | 2004-04-30 |
| BROWN, Andrew Martin | Director | 1998-10-01 | 1999-03-22 |
| BURROWS, Jessie Josephine | Director | 2022-01-06 | 2023-11-10 |
| BURROWS, Jessie Josephine | Director | 2016-11-18 | 2018-10-19 |
| CASTLE, Stephen Victor | Director | 2002-07-01 | 2004-12-31 |
| CHIPPENDALE, Ian Hugh | Director | 1996-03-01 | 2006-11-08 |
| CLARKE, Stephen Andrew | Director | 1995-04-03 | 2002-07-01 |
| CLIFF, Alexandra Louise | Director | 2020-07-28 | 2022-11-16 |
| CORNISH, Andrew Dennis | Director | 2007-01-22 | 2008-12-17 |
| COURT, Annette Elizabeth | Director | 2001-04-02 | 2006-11-08 |
| CRAWFORD, Charles Robertson | Director | 2007-01-22 | 2009-06-30 |
| DAVIS, Stephen William | Director | 1994-12-15 | 1996-02-06 |
| DEVITT, Edmund Russell | Director | 1994-12-15 | 1996-07-31 |
| DICKSON, Jane | Director | 1994-12-15 | 1996-02-06 |
| DODSWORTH, Andrew | Director | 1994-12-15 | 1996-02-06 |
| EDWARDS, Peter Graham | Director | 2011-11-22 | 2014-07-31 |
| EVANS, Darrell Paul | Director | 2009-12-15 | 2014-09-23 |
| FLAHERTY, Michael Patrick | Director | 1994-12-15 | 1996-11-30 |
| GEDDES, Paul Robert | Director | 2014-01-29 | 2019-05-09 |
| GREENWOOD, Jonathan Paul | Director | 2009-07-21 | 2024-08-05 |
| GRIER, Alastair James | Director | 2009-07-21 | 2011-03-14 |
| HARRIS, Timothy Walter | Director | 2020-07-28 | 2021-05-13 |
| HESKETH, Mark Alexander | Director | 2006-05-16 | 2009-08-28 |
| HESSING, Hugh William | Director | 2024-07-24 | 2025-07-01 |
| HOUGHTON, Richard David | Director | 2004-12-31 | 2007-01-22 |
| JAMES, Penelope Jane | Director | 2018-02-05 | 2020-02-23 |
| JENKINS, David Alan | Director | 1994-12-15 | 1996-02-06 |
| JOKHOO, Ashish | Director | 2022-07-15 | 2024-10-02 |
| LEATH, Derick | Director | 1994-12-15 | 1996-02-06 |
| LOGUE, Stuart Bruce | Director | 2011-11-22 | 2012-12-19 |
| MADDOCK, Steven | Director | 2010-03-16 | 2021-12-16 |
| MANSER, Neil David | Director | 2018-10-30 | 2024-10-10 |
| MCKEE, Christopher Raymond | Director | 1994-12-15 | 1996-11-30 |
| MILLINER, Martin Paul | Director | 2024-10-17 | 2025-08-27 |
| MOAT, Christopher | Director | 2007-01-22 | 2007-11-27 |
| MORTON, Craig Euan | Director | 2014-01-29 | 2016-06-17 |
| O'ROARKE, John Brendan | Director | 2003-10-31 | 2005-06-30 |
| POND, Stephen Forder | Director | 2025-07-01 | 2026-03-09 |
| POOLE, Jane Carmel | Director | 2024-11-04 | 2025-07-01 |
| QUINTON, Michael Nicholas | Director | 2007-01-22 | 2007-09-20 |
| RAMSDEN, Roger Charles | Director | 2007-01-22 | 2008-02-12 |
| REIZENSTEIN, Anthony Jonathan | Director | 2014-01-29 | 2018-02-06 |
| ROSS, Graham Alexander Forbes | Director | 1994-12-15 | 1996-11-30 |
| SMITH, Edward John Gerard | Director | 2008-05-12 | 2009-12-15 |
| SPOWART, James | Director | 1994-12-15 | 1996-11-30 |
| STORM, Jane Veronica | Director | 2025-03-17 | 2025-10-14 |
| SULLIVAN, Christopher Paul | Director | 2007-01-22 | 2009-07-31 |
| SWETENHAM, Carole Ann | Director | 1994-12-15 | 1996-11-30 |
| THOMAS, Lyndon Morgan | Director | 1997-03-01 | 2003-08-07 |
| THOMAS, Lyndon Morgan | Director | 1994-12-15 | 1996-11-30 |
| TOMLINSON, Humphrey Michael | Director | 2014-01-29 | 2025-03-16 |
| TRELOAR, Stephen | Director | 2009-07-21 | 2010-06-19 |
| WALLIS, Victoria Jane | Director | 2020-07-28 | 2025-03-10 |
| WOOD, Peter John | Director | 1994-12-15 | 1996-11-30 |
| YOTOV, Angela Michelle | Director | 2025-04-04 | 2025-07-01 |
Ownership
Persons with significant control
| Name | Kind | Nature of control | Notified | Status |
|---|---|---|---|---|
| Direct Line Insurance Group Plc | Corporate entity | Shares 75–100%, Voting 75–100%, Appoints directors | 2016-04-06 | Active |
Filing timeline
Last 20 of 232 total filings
Material constitutional events — rename, articles re-file, resolution
- 2026-03-02 RESOLUTIONS Resolution
- 2026-03-02 MA Memorandum articles
- 2026-02-14 MA Memorandum articles
| Date | Type | Category | Description | |
|---|---|---|---|---|
| 2026-03-19 | TM01 | officers | Termination director company with name termination date | |
| 2026-03-02 | RESOLUTIONS | resolution | Resolution | |
| 2026-03-02 | MA | incorporation | Memorandum articles | |
| 2026-02-14 | MA | incorporation | Memorandum articles | |
| 2026-01-30 | AP01 | officers | Appoint person director company with name date | |
| 2026-01-30 | AP01 | officers | Appoint person director company with name date | |
| 2025-11-13 | CH01 | officers | Change person director company with change date | |
| 2025-10-15 | TM01 | officers | Termination director company with name termination date | |
| 2025-09-19 | AP01 | officers | Appoint person director company with name date | |
| 2025-09-12 | TM01 | officers | Termination director company with name termination date | |
| 2025-08-20 | AP04 | officers | Appoint corporate secretary company with name date | |
| 2025-08-20 | TM02 | officers | Termination secretary company with name termination date | |
| 2025-07-14 | AP01 | officers | Appoint person director company with name date | |
| 2025-07-14 | AP01 | officers | Appoint person director company with name date | |
| 2025-07-14 | AP01 | officers | Appoint person director company with name date | |
| 2025-07-14 | TM01 | officers | Termination director company with name termination date | |
| 2025-07-14 | TM01 | officers | Termination director company with name termination date | |
| 2025-07-14 | TM01 | officers | Termination director company with name termination date | |
| 2025-06-03 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2025-05-01 | AA | accounts | Accounts with accounts type full |
Public-record activity
Raw counts from Companies House — last 12–24 months
- Filings
- 20
- Capital events
- 0
- Officers appointed
- 6
- Officers resigned
- 7
last 12 months
last 24 months
last 12 months
last 12 months
Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.
Year-on-year
FY2023 → FY2024 · period ending 2024-12-31 vs 2023-12-31
-
Turnover
+38%
£1,288,500,000 £1,778,000,000
-
Cash
-38.9%
£52,400,000 £32,000,000
-
Net assets
-13.5%
£847,000,000 £732,700,000
-
Employees
-0.9%
9,684 9,594
-
Operating profit
+7.1%
£67,500,000 £72,300,000
-
Profit before tax
+16.1%
£75,300,000 £87,400,000
-
Wages
+8.7%
£411,700,000 £447,500,000
Each % is (latest − prior) ÷ |prior| for the line item as filed. The comparison is only shown when the latest and prior accounts cover broadly equal-length periods — short or long stubs (typical around incorporation or a year-end change) are suppressed rather than misrepresented. Lines a company doesn't report are omitted. About these numbers