CAPITA CUSTOMER MANAGEMENT LIMITED

1. CAPITA CUSTOMER MANAGEMENT LIMITED 2012-01-03 → present
2. CLUB 24 LIMITED 1977-11-02 → 2012-01-03

Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. About these numbers

Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.

Accounting basis

FRS 101

Reporting scope

Standalone (parent only)

Auditor

KPMG LLP

Audit opinion

Unqualified (clean)

Going concern

Affirmed

“The directors have prepared the financial statements on the going concern basis as they do not intend to liquidate the Company or to cease its operations, and as they have concluded that the Company's financial position means that this is realistic. They have also concluded that there are no material uncertainties that could nave cast significant doubt over its ability to continue as a going concern from the date of approval of the financial statements to 30 June 2026 ("the going concern period").”

Group structure

1. CAPITA CUSTOMER MANAGEMENT LIMITED · parent
   1. Capita Customer Solutions Limited 100% · Business process outsourcing services
   2. Ventura (UK) India Limited 100% · Customer management services
   3. Ventura (India) Private Limited 3.41% · India · Customer management services
   4. Ventura (India) Private Limited 96.59% · India · Customer management services
   5. Capita India Private Limited 100% · India · Customer management services
   6. Capita Customer Solutions (UK) Limited 100% · In liquidation

Significant events

• “In March 2025, the Group issued £94.2m equivalent of US private placement loan notes across three tranches: £50m maturing 24 April 2028, USD13m maturing 24 April 2028 and USD43m maturing 24 April 2030, with an average interest rate of 7.4%. The notes rank pari passu with the existing indebtedness of the Group and include financial coverants at the same level as those under the revolving credit facility and existing US private placement loan notes. Additionally, the placement requires the Group to refinance or exterd the Group's revolving credit facility, which matures on 31 December 2026, by 31 December 2025.”

Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers

Filings

13

last 12 months

Capital events

5

last 24 months

Officers appointed

2

last 12 months

Officers resigned

1

last 12 months

Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.

• Turnover

  -29.2%

  £340,005,868 → £240,691,487

  lowest in 4 filed years

• Cash

  -41.9%

  £2,035,427 → £1,182,299

• Net assets

  -61.1%

  £88,573,861 → £34,413,332

• Employees

  -35.6%

  6,634 → 4,275

  lowest in 4 filed years

• Operating profit

  -27.5%

  -£62,294,556 → -£79,426,299

  lowest in 4 filed years

• Profit before tax

  -42.4%

  -£64,644,699 → -£92,058,694

• Wages

  -22.2%

  £246,935,841 → £192,129,696

Each % is (latest − prior) ÷ |prior| for the line item as filed. Periods don't have to be exactly 12 months apart — a long or short period (typical around incorporation or year-end changes) will distort the comparison. Lines a company doesn't report are omitted. About these numbers