UNITED RESPONSE
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Next accounts due
2026-12-31 (in 7mo)
Last filed for 2025-03-31
Confirmation statement due
2026-08-09 (in 3mo)
Last made up 2025-07-26
Watchouts
None on the register
Cash
£12M
-5.3% vs 2024
Net assets
£17M
-7.3% vs 2024
Employees
3,358
-2.6% vs 2024
Profit before tax
-£798K
+62.5% vs 2024
Name history
Renamed 1 time since incorporation
- UNITED RESPONSE 1981-12-31 → present
- UNITED RESPONSE LIMITED 1973-09-11 → 1981-12-31
Net assets
2-year trend · vs Consumer Discretionary median
Accounts
2-year trend · latest reflected 2025-03-31
| Metric | Trend | 2024-03-31 | 2025-03-31 |
|---|---|---|---|
| Turnover | £105,377,000 | £105,857,000 | |
| Operating profit | -£2,856,000 | -£1,336,000 | |
| Profit before tax | -£2,130,000 | -£798,000 | |
| Net profit | -£2,690,000 | -£1,313,000 | |
| Cash | £12,728,000 | £12,052,000 | |
| Total assets less current liabilities | £20,139,000 | £19,019,000 | |
| Net assets | £18,024,000 | £16,711,000 | |
| Equity | £18,024,000 | £16,711,000 | |
| Average employees | 3,446 | 3,358 | |
| Wages | £74,808,000 | £78,793,000 |
Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. About these numbers
Ratios
Computed from the line items above — sparklines read oldest → newest
| Ratio | Trend | 2024-03-31 | 2025-03-31 |
|---|---|---|---|
| Operating margin | -2.7% | -1.3% | |
| Net margin | -2.6% | -1.2% | |
| Return on capital employed | -14.2% | -7.0% | |
| Gearing (liabilities / total assets) | 44.4% | 45.0% | |
| Current ratio | 1.97x | 1.98x |
Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.
Audit & accounting basis
- Accounting basis
- FRS 102
- Reporting scope
- Consolidated group
- Auditor
- Crowe U.K. LLP
- Audit opinion
- Unqualified (clean)
- Going concern
- Affirmed
“The financial statements are prepared on a going concern basis, as the Trustees believe the charity has adequate resources and no material uncertainties affecting its operational continuity.”
Group structure
- UNITED RESPONSE · parent
- United Response Services Limited 100%
- Robert Owen Communities 100%
Significant events
- “HMRC issued a notice changing its view on VAT groups involving charities contracting with non-state-regulated entities. United Response typically reclaims over £1m in VAT annually. While HMRC has not directly approached the charity yet, the ruling requires extensive contract renegotiations, which will take time.”
- “In 2024/25 we entered a transformation year to improve the way we work together and put us on a path to financial sustainability”
- “Mean Gender Pay Gap decreased significantly from 2.26% in 2023 to just 0.1% in 2024”
Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers
People
15 active · 55 resigned
| Name | Role | Appointed | Born | Nationality |
|---|---|---|---|---|
| NIGHTALL, Mark James | Secretary | 2025-07-16 | — | — |
| ANICHEBE, Joseph | Director | 2024-07-17 | Mar 1965 | British |
| BARTON, Jonathan James | Director | 2025-10-22 | Jan 1972 | British |
| FITZGERALD, Joshua Charles | Director | 2025-10-22 | Mar 1979 | British |
| LOVE, Stuart James | Director | 2025-10-22 | Nov 1971 | British |
| MAIN, Linda Jane | Director | 2025-10-22 | Sep 1962 | British |
| MALTBY, Stephen Charles | Director | 2025-10-22 | Nov 1943 | British |
| MCCAFFREY, Elysia Alice Edwina | Director | 2025-10-22 | Jul 1980 | British |
| MCCAIG, Malcolm Graham | Director | 2018-03-21 | May 1955 | British |
| MCLAUGHLIN, Mark Hugh | Director | 2019-07-18 | Mar 1962 | British |
| ODENDAAL, Lisa Michele | Director | 2022-07-20 | Apr 1971 | English |
| SAMAL, Satya Kanta | Director | 2021-07-20 | Jan 1972 | British |
| STANLEY, Alison Helen | Director | 2019-07-18 | Nov 1961 | British |
| VAN DICHELE, Guy | Director | 2025-05-03 | Oct 1968 | English |
| WHELAN, Vicky | Director | 2023-07-19 | Nov 1977 | British |
Show 55 resigned officers
| Name | Role | Appointed | Resigned |
|---|---|---|---|
| COOPER, Tim | Secretary | 2016-04-29 | 2017-04-28 |
| DE RIVAZ, Paul Chevalley | Secretary | 1996-11-13 | 1997-03-10 |
| MILLION, Clare Josephine | Secretary | 2002-03-14 | 2016-04-29 |
| PITT, Malcolm Garreth | Secretary | — | 1996-11-13 |
| ROLT, Andrew John | Secretary | 1997-03-10 | 2001-06-13 |
| SAYER, Susan Jocelyn | Secretary | 2001-06-14 | 2002-03-14 |
| THOMAS, Peter Andrew | Secretary | 2022-10-19 | 2025-06-30 |
| WALLS, Jerome Stewart | Secretary | 2017-05-01 | 2020-08-11 |
| WARD, Andrew Jonathan | Secretary | 2020-08-12 | 2022-05-13 |
| AIRD, Brian Donaldson | Director | 2002-07-08 | 2017-07-26 |
| AITMAN, David Charles | Director | 2009-03-09 | 2020-07-16 |
| ASTON, Helen | Director | 2002-07-08 | 2007-03-05 |
| BALLANTYNE, Alastair Ian | Director | 2017-05-01 | 2023-12-13 |
| BUSH, Andrew Allan | Director | 2006-07-10 | 2008-09-08 |
| CHURCHILL, Winston James Charles | Director | — | 2016-07-13 |
| CLIFFORD, Karen Marguerite | Director | 2007-07-09 | 2019-07-18 |
| COLEMAN, Steven Jon | Director | 2024-07-17 | 2024-09-07 |
| COOPER, Michael Tyndale | Director | — | 1993-02-25 |
| EDWARDS, Reynold Emanuel Cass | Director | 2000-11-08 | 2009-09-14 |
| ENGLAND, Helen Margaret | Director | 2015-03-10 | 2023-03-31 |
| EVANS, Margaret Delyth | Director | 2007-07-09 | 2011-03-07 |
| FRASER, John Clark | Director | 2010-03-08 | 2014-03-27 |
| GARTHWAITE, Charles Martin | Director | 2015-03-10 | 2024-07-17 |
| GRAHAM, Alexander Michael, Sir | Director | — | 2002-10-08 |
| HANNINGTON, Sandra Beryl | Director | 2007-07-09 | 2019-07-18 |
| HODSON, William Richard | Director | 2017-05-01 | 2024-03-27 |
| HORROCKS, Christiana Valerie | Director | 1996-11-13 | 2005-09-12 |
| JAGELMAN, Susan | Director | 2007-07-09 | 2018-07-24 |
| JOHNSON, Charles Edmund, Rev Canon | Director | — | 1993-07-08 |
| KENDALL, Alan John | Director | 1994-09-07 | 2001-12-12 |
| KENT, Alastair John | Director | — | 1998-06-22 |
| KLINGE, Erwin Ludwig | Director | — | 1993-07-08 |
| LOWE, Marion Irene | Director | 1993-12-13 | 1995-06-01 |
| MACPHERSON, Cameron Greig | Director | 1995-09-14 | 1999-11-10 |
| MANSELL, James Lawson, Professor | Director | 1994-11-16 | 2012-03-13 |
| MARRINER, Paul | Director | 2021-07-20 | 2022-09-01 |
| MARSH, Belinda Jane | Director | — | 2002-03-29 |
| MARTIN, Paul Arthur | Director | 1998-09-09 | 2008-09-08 |
| MCLEISH, Ian Peter | Director | 1993-02-25 | 2015-03-31 |
| MORTON, Karen | Director | 1999-11-05 | 2001-09-12 |
| PACKER, Kathryn Anna, Ms. | Director | 2002-07-08 | 2006-07-10 |
| PAWSEY, Nicola Suzanne Elouise | Director | 2023-07-19 | 2025-02-18 |
| PHIPSON, John Norman | Director | 1998-09-09 | 2007-05-23 |
| RAKE, Katherine Alexis, Dr | Director | 2017-07-26 | 2022-07-20 |
| RUMBOLD, Maurice Edward | Director | 2007-07-09 | 2018-07-24 |
| SANDERS, Michael Alleyne | Director | — | 1993-07-08 |
| SAYER, Richard John | Director | — | 1997-11-12 |
| SCOTT, Bronagh Mary | Director | 2015-03-10 | 2024-07-17 |
| SHAH, Pankaj Somchand | Director | 2002-07-08 | 2016-07-03 |
| TAVANA, Deborah | Director | 2019-07-18 | 2025-07-16 |
| TINDALL, Robert | Director | 2002-02-07 | 2002-02-07 |
| VAN DICHELE, Guy | Director | 2019-07-18 | 2025-02-17 |
| WALFORD, Anne Elizabeth | Director | 1996-11-13 | 1998-01-16 |
| WILLIS, David Arthur | Director | 2015-03-10 | 2024-07-17 |
| WOHANKA, Richard Leslie Martin | Director | 2001-03-14 | 2014-03-12 |
Ownership
Persons with significant control
Filing timeline
Last 20 of 271 total filings
Material constitutional events — rename, articles re-file, resolution
- 2025-10-31 MA Memorandum articles
- 2025-10-31 RESOLUTIONS Resolution
| Date | Type | Category | Description | |
|---|---|---|---|---|
| 2026-03-18 | AD01 | address | Change registered office address company with date old address new address | |
| 2026-03-18 | AD01 | address | Change registered office address company with date old address new address | |
| 2026-03-18 | AD01 | address | Change registered office address company with date old address new address | |
| 2025-11-21 | AA | accounts | Accounts with accounts type group | |
| 2025-10-31 | MA | incorporation | Memorandum articles | |
| 2025-10-31 | RESOLUTIONS | resolution | Resolution | |
| 2025-10-27 | AP01 | officers | Appoint person director company with name date | |
| 2025-10-27 | AP01 | officers | Appoint person director company with name date | |
| 2025-10-24 | AP01 | officers | Appoint person director company with name date | |
| 2025-10-24 | AP01 | officers | Appoint person director company with name date | |
| 2025-10-24 | AP01 | officers | Appoint person director company with name date | |
| 2025-10-24 | AP01 | officers | Appoint person director company with name date | |
| 2025-07-31 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2025-07-17 | AP03 | officers | Appoint person secretary company with name date | |
| 2025-07-17 | TM01 | officers | Termination director company with name termination date | |
| 2025-07-01 | TM02 | officers | Termination secretary company with name termination date | |
| 2025-05-06 | AP01 | officers | Appoint person director company with name date | |
| 2025-02-19 | TM01 | officers | Termination director company with name termination date | |
| 2025-02-19 | TM01 | officers | Termination director company with name termination date | |
| 2024-12-24 | AD01 | address | Change registered office address company with date old address new address |
Public-record activity
Raw counts from Companies House — last 12–24 months
- Filings
- 17
- Capital events
- 0
- Officers appointed
- 8
- Officers resigned
- 2
last 12 months
last 24 months
last 12 months
last 12 months
Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.
Year-on-year
FY2024 → FY2025 · period ending 2025-03-31 vs 2024-03-31
-
Turnover
+0.5%
£105,377,000 £105,857,000
-
Cash
-5.3%
£12,728,000 £12,052,000
-
Net assets
-7.3%
£18,024,000 £16,711,000
-
Employees
-2.6%
3,446 3,358
-
Operating profit
+53.2%
-£2,856,000 -£1,336,000
-
Profit before tax
+62.5%
-£2,130,000 -£798,000
-
Wages
+5.3%
£74,808,000 £78,793,000
Each % is (latest − prior) ÷ |prior| for the line item as filed. The comparison is only shown when the latest and prior accounts cover broadly equal-length periods — short or long stubs (typical around incorporation or a year-end change) are suppressed rather than misrepresented. Lines a company doesn't report are omitted. About these numbers