CONSUMERS' ASSOCIATION

• ◆

  3 officer resignations in last 12 months

  Multiple officers have left the board recently — see the People section for who.

1. CONSUMERS' ASSOCIATION 1995-04-01 → present
2. ASSOCIATION FOR CONSUMER RESEARCH(THE) 1987-01-31 → 1995-04-01
3. CONSUMERS ASSOCIATION 1957-03-18 → 1987-01-31

Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. About these numbers

Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.

Accounting basis

FRS 102

Reporting scope

Consolidated group

Auditor

PricewaterhouseCoopers LLP

Audit opinion

Unqualified (clean)

Going concern

Affirmed

“After making enquiries the Council of Trustees has reasonable expectation that the Group has sufficient resources to continue in operational existence for at least 12 months from the date on which the financial statements were approved.”

Group structure

1. CONSUMERS' ASSOCIATION · parent
   1. Which? Limited 100% · UK · Publishing
   2. Which? Financial Services Limited 100% · UK · Dormant
   3. Which? Legal Limited 100% · UK · Dormant
   4. International Consumer Research and Testing Limited 17% · UK · Consumer research on international basis

Significant events

• “We launched a landmark £3bn legal claim against Apple...”
• “The Digital Markets, Competition & Consumers Act became law, including two key amendments banning drip pricing and fake reviews...”
• “This year we outperformed expectations, with growth in our non-subscription revenue streams offsetting the decline in subscription revenue.”
• “Increased engagement by reaching new audiences through our podcasts, newsletters, social media and media work.”
• “Our End The Insurance Rip-Off campaign has helped shake up the industry. New mandatory reimbursement rules - introduced eight years after our scams super-complaint - now mean most victims of bank transfer fraud should get their money back.”
• “Years of work on product safety have paid off, with new legislation set to hold major online platforms legally accountable for dangerous products sold on their sites.”
• “the charity completed the transition to CCLA Investment Management to manage the portfolio of investments.”
• “The charity reached agreement with Pension Trustees to stop making additional contributions to the hybrid pension scheme now that the scheme is fully funded.”
• “the government introduced a drip-pricing ban as part of the Digital Markets, Competition and Consumers Act - which came into force this year.”
• “We exposed a range of rip-offs and forced six big businesses in the hotel, travel and retail sectors to stop using dodgy pricing practices.”
• “The ASA launched an investigation into misleading discount marketing by travel firm Expedia and a wider market-level investigation into bait pricing in the hotel sector.”
• “We investigated fans' experience with Ticketmaster, identified concerns about 'in demand' pricing, and reported them to the CMA.”
• “Our evidence on unfairly high interest rates for pay-monthly insurance customers helped lead to the FCA launching an investigation...”

Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers

Filings

8

last 12 months

Capital events

0

last 24 months

Officers appointed

2

last 12 months

Officers resigned

3

last 12 months

Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.

• Turnover

  -0.1%

  £81,537,000 → £81,480,000

• Cash

  +114.8%

  £14,051,000 → £30,178,000

• Net assets

  +1.9%

  £69,131,000 → £70,427,000

• Employees

  -4.5%

  673 → 643

• Wages

  -3.6%

  £35,833,000 → £34,559,000

Each % is (latest − prior) ÷ |prior| for the line item as filed. The comparison is only shown when the latest and prior accounts cover broadly equal-length periods — short or long stubs (typical around incorporation or a year-end change) are suppressed rather than misrepresented. Lines a company doesn't report are omitted. About these numbers