CARERS FIRST

Company number

04144820

Status

Active

Incorporation

2001-01-19

Last accounts made up

2025-03-31

Account category

FULL

Primary SIC

88990

Hubs

UK Healthcare

Accounting basis

FRS 102

Reporting scope

Standalone (parent only)

Auditor

Lindeyer Francis Ferguson Limited

Audit opinion

Unqualified (clean)

Going concern

Affirmed

“Prepared the financial statements on the going concern basis unless it is inappropriate to presume that the company will continue in business.”

Significant events

• “Carers First launched our ambitious 2024-2027 Strategy and began delivery against a backdrop of economic uncertainty, pressures on social care, and a rapidly changing funding environment.”
• “secured our new contract in Merton, which supports both adult and young carers.”
• “over 57,300 carers registered with Carers First and we reached over 283,800 carers and professionals to provide information about unpaid carers, changing more lives for the better.”
• “In 2024-25, 136 volunteers delivered over 205 hours per month providing so much to the carers we support.”
• “A significant unexpected cost pressure was preparing for the rise in Employers' National Insurance contributions from April 2025. This added £141,000 to our costs overnight.”
• “In Croydon, we secured a contract and started mobilisation to enable us to launch the service in the next financial year.”
• “In Essex, we retendered and secured a new contract for Mid and South Essex under a new service specification, which required us to establish a dedicated counselling service.”
• “Carers First launched a counselling service in Essex in April 2024, as part of a new commissioned service with Essex County Council.”
• “In 2024/25 we reached over 283,800 carers and professionals to provide information about unpaid carers.”
• “Over 57,300 carers registered with Carers First - giving them access to information, advice and support.”
• “In 2024/25 we supported 13,500 carers through personalised, tailored support in their community or home and spoke to over 18,000 carers through our Helpline.”
• “Our Carers Online Community continues to be active and thrives, with over 1,700 members providing peer-to-peer support.”
• “Our activities for Carers Week 2024 truly put carers on the map, bringing together 346 carers and professionals at events, reaching more than 76,000 people on social media, and engaging over 20,000 carers through a special e-newsletter.”
• “Medway Foodbank Campaign ... 1 in 7 carers are having to access Foodbanks.”
• “We also took part in the first national Environmental, Social and Governance (ESG) Survey for charities.”
• “Our partnership with Legal & General, which has seen the development of a mentoring programme for young carers.”
• “Through 2024/25, we developed and delivered several short-term projects that exemplify scalable innovation.”
• “The Medway Carer Wellbeing Programme with 97% of participants reporting reduced stress and 89% reporting improved confidence.”
• “Accelerating Reform Fund (ARF)-funded initiatives enabled the recruitment of dedicated roles across Southend, Waltham Forest, Croydon and Merton.”
• “We expanded our delegated authority to undertake Statutory Carers Assessments on behalf of local authorities.”
• “reaccreditation for: ISO 9001 Quality Management, Cyber Essentials and Cyber Essentials Plus, and NHS Data Security and Protection Toolkit.”
• “Within our Carers First team 40% have personal experience of being a carer.”
• “In 2024/25 we were grateful to have the support of 136 volunteers who gave their time to Carers First initiatives.”
• “Re-securing the London Borough of Haringey contract to continue providing carer support services.”
• “Launching new contracts in the London Borough of Merton (April 2024), with a 27% increase in carers registered in the first year of delivering the service.”
• “Winning a new contract in Mid and South Essex, including the introduction of counselling and mental health support for carers.”
• “Securing a new seven-year contract with the London Borough of Croydon, launching April 2025, for adult and young carers.”
• “Concluding our contract in Hackney, ensuring a well-managed and professional handover process.”
• “We lost funding from Children in Need, due to their new threshold excluding charities with an income over £2m.”
• “secured new funding from new sources, including: The National Lottery, Garfield Weston Foundation, Peter Harrison Foundation.”
• “Mobilising our new seven-year contract in Croydon, launching in April 2025, to deliver services for adult and young carers.”
• “The charity is entitled to a legacy but there is uncertainty as to the amount of the payment at the time of approving the financial statements.”

Auditor / going-concern / subsidiary information is extracted from the PDF version of the latest annual accounts and is not tagged in iXBRL. About these numbers