UK Companies House feature
CAPITA CUSTOMER MANAGEMENT LIMITED
Cash
£1M
-41.9% vs 2023
Net assets
£34M
-61.1% vs 2023
Employees
4,275
-35.6% vs 2023
Profit before tax
-£92M
-42.4% vs 2023
Profile
- Company number
- 01336850
- Status
- Active
- Incorporation
- 1977-11-02
- Last accounts made up
- 2024-12-31
- Account category
- FULL
- Primary SIC
- 63110
Net assets
6-year trend · vs UK AI & Enterprise SaaS median
CAPITA CUSTOMER MANAGEMENT LIMITED
CAPITA CUSTOMER MANAGEMENT LIMITED
CAPITA CUSTOMER MANAGEMENT LIMITED
CAPITA CUSTOMER MANAGEMENT LIMITED
Accounts
6-year trend · latest 2024-12-31
| Metric | Trend | 2019-12-31 | 2020-12-31 | 2021-12-31 | 2022-12-31 | 2023-12-31 | 2024-12-31 |
|---|---|---|---|---|---|---|---|
| Turnover | — | £405,956,460 | £351,798,560 | — | — | — | |
| Operating profit | — | £29,538,716 | £30,712,387 | — | — | — | |
| Profit before tax | — | — | — | — | -£64,644,699 | -£92,058,694 | |
| Net profit | — | -£27,647,135 | -£11,158,966 | — | -£70,677,344 | — | |
| Cash | — | — | — | — | £2,035,427 | £1,182,299 | |
| Total assets less current liabilities | — | — | — | — | — | — | |
| Net assets | — | — | — | — | £88,573,861 | £34,413,332 | |
| Equity | £125,365,667 | — | — | £159,253,501 | £88,573,861 | £34,413,332 | |
| Average employees | — | 8,043 | 6,618 | — | 6,634 | 4,275 | |
| Wages | — | — | — | — | £246,935,841 | £192,129,696 |
Values shown as filed in iXBRL accounts. — indicates the figure was not present in the extracted filing (either not filed under that concept or absent from the period). About these numbers
Audit & accounting basis
From AI-extracted PDF accounts
- Accounting basis
- FRS 101
- Reporting scope
- Standalone (parent only)
- Auditor
- KPMG LLP
- Audit opinion
- Unqualified (clean)
- Going concern
- Affirmed
“The directors have prepared the financial statements on the going concern basis as they do not intend to liquidate the Company or to cease its operations, and as they have concluded that the Company's financial position means that this is realistic. They have also concluded that there are no material uncertainties that could nave cast significant doubt over its ability to continue as a going concern from the date of approval of the financial statements to 30 June 2026 ("the going concern period").”
Subsidiaries
- Capita Customer Solutions Limited · 100% held · Business process outsourcing services
- Ventura (UK) India Limited · 100% held · Customer management services
- Ventura (India) Private Limited · 3.41% held · India · Customer management services
- Ventura (India) Private Limited · 96.59% held · India · Customer management services
- Capita India Private Limited · 100% held · India · Customer management services
- Capita Customer Solutions (UK) Limited · 100% held · In liquidation
Significant events
- “In March 2025, the Group issued £94.2m equivalent of US private placement loan notes across three tranches: £50m maturing 24 April 2028, USD13m maturing 24 April 2028 and USD43m maturing 24 April 2030, with an average interest rate of 7.4%. The notes rank pari passu with the existing indebtedness of the Group and include financial coverants at the same level as those under the revolving credit facility and existing US private placement loan notes. Additionally, the placement requires the Group to refinance or exterd the Group's revolving credit facility, which matures on 31 December 2026, by 31 December 2025.”
Auditor / going-concern / subsidiary information is extracted from the PDF version of the latest annual accounts and is not tagged in iXBRL. About these numbers
People
4 active · 38 resigned
| Name | Role | Appointed | Born | Nationality |
|---|---|---|---|---|
| CAPITA GROUP SECRETARY LIMITED | Corporate Secretary | 2011-06-29 | — | — |
| CHAMBERLAIN, Gillian | Director | 2025-08-08 | Aug 1969 | Irish |
| EVERITT, Timothy Mark | Director | 2026-04-08 | Jul 1989 | British |
| RIPOCHE VAN HECKE, Corinne | Director | 2023-03-27 | Sep 1969 | French |
Show 38 resigned officers
| Name | Role | Appointed | Resigned |
|---|---|---|---|
| BAILEY, Peter | Secretary | — | 1996-09-02 |
| BARNES, William Robert | Secretary | 2001-12-17 | 2003-10-31 |
| MCKINLAY, Andrew John Robert | Secretary | 2003-10-31 | 2011-06-29 |
| PHILLIPS, Elissa Leah | Secretary | 1993-02-01 | 2004-09-23 |
| WEBBER, Peter William Kent | Secretary | 1996-10-10 | 2001-12-17 |
| AJIT, Aparajita | Director | 2022-07-12 | 2023-01-25 |
| ASTBURY, Mark Harvey Ayrton | Director | 1994-04-25 | 1999-11-25 |
| BARNARD, Michael David | Director | 2012-10-18 | 2019-05-09 |
| BEDFORD, Nicolas Norman | Director | 2017-01-17 | 2018-02-01 |
| BEDFORD, Nicolas Norman | Director | 2011-06-29 | 2012-05-04 |
| BILLINGHAM, Mark | Director | 2022-05-05 | 2023-12-21 |
| BOWMAN, Andrew John | Director | 2017-01-19 | 2022-06-21 |
| BRAITHWAITE, Philip Charles | Director | 2012-05-31 | 2012-10-18 |
| BUIAROSKI, Bob Bogoja | Director | 2014-06-10 | 2017-02-20 |
| CAMPBELL, Ian Peter | Director | — | 1999-11-25 |
| CHAPPLE, Aimie Nicole | Director | 2019-10-01 | 2022-10-17 |
| CLEMENTS, Christopher Charles | Director | 2022-07-12 | 2023-01-25 |
| DAVIES, Simon John | Director | 2012-05-31 | 2015-01-23 |
| FAIRBANK, Stephen | Director | — | 1999-11-25 |
| FORTEY, David John | Director | — | 1994-01-14 |
| FRANCIS, Kevin Andrew | Director | 2021-09-27 | 2022-05-03 |
| FRANCIS, Kevin Andrew | Director | 2019-10-21 | 2019-11-15 |
| GYSIN, Victor | Director | 2011-06-29 | 2012-05-31 |
| HARDING, Max | Director | 2022-07-12 | 2023-01-25 |
| JEFFREYS, Mark | Director | 2022-07-12 | 2023-03-24 |
| JOHNSON, Sally | Director | 2022-07-12 | 2023-01-25 |
| JONES, David Charles, Sir | Director | — | 2006-05-17 |
| KEENS, David Wilson | Director | — | 2011-06-29 |
| KENDALL, Ian Peter Wheeler | Director | — | 1994-04-22 |
| LORD WOLFSON OF ASPLEY GUISE, Simon Adam | Director | 2001-08-01 | 2011-06-29 |
| MACLEOD, Gordon Bruce | Director | 1999-11-25 | 2002-06-30 |
| RICHARDS, Thomas Christopher | Director | 2015-01-23 | 2017-01-09 |
| STROUD, Christopher | Director | 2014-06-10 | 2015-06-30 |
| STRUDWICK, John Percy William | Director | 1994-02-04 | 1994-09-26 |
| VALLANCE, Alexander Matthew | Director | 2017-11-27 | 2021-05-31 |
| VANOVERSCHELDE, Tom Frans | Director | 2023-04-17 | 2026-04-08 |
| VARLEY, Andrew John | Director | 1998-03-10 | 1999-11-25 |
| WEBBER, Peter William Kent | Director | 1998-03-10 | 1999-11-25 |
Ownership
Persons with significant control
| Name | Kind | Nature of control | Notified | Status |
|---|---|---|---|---|
| Capita Holdings Limited | Corporate entity | Shares 75–100%, Voting 75–100%, Appoints directors | 2016-04-06 | Active |
Filing timeline
Last 20 of 285 total filings
| Date | Type | Category | Description |
|---|---|---|---|
| 2026-04-19 | AP01 | officers | appoint person director company with name date |
| 2026-04-17 | TM01 | officers | termination director company with name termination date |
| 2026-04-01 | CS01 | confirmation-statement | confirmation statement with updates |
| 2026-01-20 | SH19 | capital | capital statement capital company with date currency figure |
| 2026-01-20 | SH20 | capital | legacy |
| 2026-01-20 | CAP-SS | insolvency | legacy |
| 2026-01-20 | RESOLUTIONS | resolution | resolution |
| 2025-12-28 | RESOLUTIONS | resolution | resolution |
| 2025-12-18 | SH01 | capital | capital allotment shares |
| 2025-08-11 | AP01 | officers | appoint person director company with name date |
| 2025-07-03 | AA | accounts | accounts with accounts type full |
| 2025-06-25 | RESOLUTIONS | resolution | resolution |
| 2025-06-18 | SH01 | capital | capital allotment shares |
| 2025-04-02 | CS01 | confirmation-statement | confirmation statement with updates |
| 2025-01-09 | RESOLUTIONS | resolution | resolution |
| 2024-12-20 | SH01 | capital | capital allotment shares |
| 2024-12-04 | CH01 | officers | change person director company with change date |
| 2024-11-22 | CH04 | officers | change corporate secretary company with change date |
| 2024-11-19 | PSC05 | persons-with-significant-control | change to a person with significant control |
| 2024-11-18 | AD01 | address | change registered office address company with date old address new address |
Credit score
Altman Z″ — composite of working capital, retained earnings, EBIT, and leverage
Credit score requires working capital — not present in the latest extracted accounts.
Activity Score
Filings velocity, capital events, officer churn, accounts trajectory
Activity Score not yet computed for this company.